At Proud Mary’s, we are committed to providing you with the freshest, highest-quality coffee. Due to the perishable nature of our products, we have specific guidelines for returns and refunds:

Returns & Refunds:

• Roasted Coffee: Since coffee is a perishable item, we cannot accept returns on roasted coffee. However, if there is an issue with your order, such as receiving the wrong item or if the coffee arrives damaged, please contact us within 14 days of receipt. We’ll work with you to resolve the issue, either by replacing the product or offering a refund.
• Other Merchandise: Non-coffee items (such as brewing equipment or accessories) can be returned within 14 days of purchase, provided they are unused and in their original packaging. Return shipping costs will be the responsibility of the customer unless the return is due to our error.
  
  

How to Request a Return or Refund:

• Contact our customer service team at info@proudmarys.ca with your order number and details of the issue.
• For damaged or incorrect items, please include a photo of the product to help us address the situation quickly.
  
  

Refunds:

• Approved refunds will be issued to the original payment method used at the time of purchase, excluding any shipping costs.
  
  

Taste Issues:

• Taste is subjective, and while we strive to meet your expectations with every roast, we cannot accept returns based on personal taste preferences. We encourage you to try smaller quantities if you’re exploring a new roast or flavour profile.
  
  

Rush Orders:

• We understand that sometimes you need your coffee fast. If you request a rush order, we’ll do our best to accommodate, but please note that roasting still requires up to 24 hours to ensure quality.
  
  

BREWING EQUIPMENT  – If you have any problems with your order, please don’t hesitate to reach out to our customer support team about a return or exchange within 14 days of purchase. 

Contact us at ProudMarys for questions related to refunds and returns.