At Proud Mary’s, we are committed to delivering the freshest coffee right to your doorstep. To ensure that you receive the highest quality beans, please review our shipping policies below:

Processing Time:

• Roasting Time: All of our coffee is roasted to order, ensuring peak freshness. Orders are typically roasted within 24-48 hours after they are placed.
• Rush Orders: If you need your order urgently, you can request a rush order to be fulfilled within 24 hours. We’ll do our best to accommodate your request, though this may depend on current demand.

Shipping Time:

• Shipping Options: Once your order is roasted, it will be shipped based on the carrier and shipping option you select at checkout. Shipping times will vary depending on your location and the shipping method chosen.
• Estimated Delivery: Shipping within Canada typically takes 1-7 business days after roasting is complete.

Shipping Rates:

• Shipping rate is a flat rate of $20.00

Order Tracking:

• Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery’s progress.

Important Notes:

• We are not responsible for delays caused by the carrier, weather conditions, or other unforeseen circumstances once the package has left our facility.
• Please ensure that your shipping address is correct. We cannot be held responsible for orders shipped to incorrect addresses.

If you have any questions or need further assistance, please contact our customer service team. We’re here to help ensure your coffee experience is as smooth and enjoyable as possible!

Thank you for choosing RoastAroma—where freshness is always guaranteed.

Order 24/7/365 from our online store.

Once your order is placed, we’ll be in touch by email to let you know when you can come on by and pick up those fresh beans!

We also offer shipping Canada wide!

FLAT-RATE SHIPPING, FREE SHIPPING & ROASTERY PICKUP

• Get $13.49 flat rate ground shipping. Up to 1kg
• Free shipping with an order of $100 or more.
• Proud Mary’s Subscription bags are charged a flat rate of $13.49 (Up to 1kg) for Expedited shipping.
• If you’d like to save on shipping, and the option is available to you, select Roastery Pickup during checkout. We will send you an email when the order is ready so you can schedule a time to come and get it.

SHIPPING POLICY

We ship everything from Postal code K9K1S4. We do not ship Saturdays, Sundays, and are also closed during all major holidays (New Year’s Day, Queens Birthday, Memorial Day, Canada Day, Labor Day, Thanksgiving, Christmas). Any order received just before or during will be roasted and shipped after.

We will use the shipping address information you provide with your order so please make sure it is correct. Proud Mary’s is not responsible for incorrect shipping addresses and the customer may be responsible for any additional fees incurred to get your package to the correct address. If we notice or are notified about an address issue through our software, we will make every attempt to contact you in order to get an updated or new shipping address.

All of our shipping is via Canada Post or FedEx though we may ship using any other carrier at our discretion.

You will receive an email with your tracking information. If you do not receive this email please check your spam folder. If it’s not there either, please contact us.

Once an order is delivered you will receive another email notifying you.

Proud Mary’s is not responsible for packages once they leave our facility and we do not guarantee arrival times. If they arrived damaged please keep the bags in their original packaging and take photos. Please contact us within a day of receiving any damaged order.

We ship to military bases via Canada Post. If you are having trouble with those particular addresses please contact us and we will get it handled.

CHANGES & CANCELLATIONS

Changes and cancellations to orders must be communicated to us within 2 hours of the original order submission. You may utilize our info@proudmarys.ca email. Please include your name and order number. We are able to make updates as long as the item has not shipped.

*All shipping policies are subject to change at any time without notice.